We strive to give you the best possible service, and we want to give you the most information to help you along your journey.
Find the answers to our most commonly asked questions below, just click the question.
Which items can I personalise or tailor to suit my preferences?
All items can be personalised! You can personalise any of the wording on any of our products, though please note, there may be character limits to ensure the printed text does not overlay on the design. If you need further characters on a particular product, please contact us to discuss options.
All of our products are based on carefully designed templates, so the physical designs that cannot be edited as they are already finalised. For any specific requests before ordering, please contact us for assistance, and you have our assurance we will do our best to help.
Are envelopes included?
There is the option to add envelopes to our We are Engaged cards, Save the Dates, Invitations, Wedding Announcement cards and Thank You cards. If you choose white they are free!
Coloured/textured envelopes can be added to certain products for a nominal fee. We also offer address printing on most of our envelopes for that luxury finish.
How do I personalise items?
We strive to make this as simple as possible, so we offer two ways depending on the item:
No rush editing
This icon will appear on items that you edit after purchase. You will edit the items using our Personalisation Portal, where they will be immediately ready for you to personalise after checkout. You will be sent your details to login to our secure Personalisation Portal once you have paid. These items are typically the products which feature more details and can be edited at a time convenient to you. You will need to approve a proof before these items go to print.
Print-ready
These products typically have less to edit, are edited prior to purchase via this website. The product page will feature a checkbox to confirm you have entered your details and checked grammar & spellings before placing your order. There is no proof for this item, and we will send it to print after you have checked out. For these items you will not receive a proof and are not able to be edited after the order is complete.
Both ways have been carefully designed to make sure you are in complete control of your products, and to reduce the time it needs to get each item perfect!
Can I preview my stationery before it’s printed?
Yes, items marked “No rush editing” are edited in our Personalisation Portal (these are the products that feature more details). Once you have edited them, we turn them into a digital proof that we send to you to review and approve.
Stationery edited within the Personalisation Portal will not be printed until you approve it.
Once you have received the proof back from us, if it’s not right you can edit it again, up to 5 times.
Items marked print-ready are edited via this website and no proofs are made. These products are much simpler, and sent straight to print for you to minimise any delays.
Do you offer printed samples?
We offer non-personalised samples for all of our designs. Our Wedding Sample Packs aim to showcase a range of products from up to 3 collections. Our sample packs are priced at a small set fee.
If you then decide to choose us (which we really hope you do!) we include a refund voucher for your first order so you get the sample pack free!
Is there a required minimum order?
Some items have a minimum order amount. This varies on our products, and is displayed on each product page.
Are the products editable for both day and evening guests?
Absolutely! Choose the type of guest (day guest or evening guest) when you order any standard Invitations, Guest Information cards and standard RSVPs.
Ordering both? Please add them as two separate items in your basket. E.g. 40 Day Guest and 20 Evening Guest.
How are your products printed?
We print all our own products (excluding large signage) using some of the best print technology and production methods available. We use a digital printing technique to get the very best colour, but with even the best technology, there can be slight differences.
As colour is printed on, colours may vary slightly from screen to sample and orders. We therefore recommend, just like wallpaper, to order in one batch to ensure consistent colour.
Please Note: Larger signage is printed externally and on different materials/paper to all other stationery, so colours may appear slightly differently.
Can you print guests' names on my invitations/RSVPs?
Currently this is not something we are able to offer, however if you’d like us to print guest names onto the envelopes, please select this option on the product page.
Is the paper and packaging you use environmentally friendly?
At Time Together Company®, we understand the importance of insuring sustainability and the protection of the environment. We only print on FSC certified papers, produced by an ISO 9001 accredited supplier.
Our paper supply can be disposed of by recycling, incineration for energy recovery and composting. Please note, foiled or laminated items are unable to be recycled at this time.
All paper and carboard packaging can be recycled.
Do you undertake bespoke orders?
Each request to produce a bespoke item is considered individually. We are usually more than happy to do so, but it does depend on your lead time, and our demand. Please get in touch if this is something you would like.
For information: We charge £75/hour for production of a new product or design with a minimum initial 3 hour fee. We include a free consultation to fully understand your needs prior to commencing any work. We will then be able to give a quote based on your request. We charge 50% deposit prior to any work being completed. We retain copyright of all products, but guarantee it will not be used by any other couple until after your wedding date.
Still can’t find what you’re after? Get in touch.